Aleksandra PismennayaAleksandra Pismennaya
Services

Online HR consultant

HR consulting and HR audit for companies in Kazakhstan

Online: Almaty, Astana and the regions

I help owners and HR teams in Kazakhstan find where the business loses money through people and organization: org structure, payroll, KPIs, the HR function. I work online from Tashkent — 16 years in HR, five of them as HR director in companies of up to 3,000 people.

The first conversation is 30–40 minutes and free. If you need a quick result, there is a 90-minute HR review of your business with a 3-month action plan.

Discuss your task

Areas

What companies come to me with

All services

Process

How we work online

  1. Step 1RequestYou leave a request on the website or message me on Telegram or WhatsApp.
  2. Step 2A 30–40 minute callFree, over video: we discuss the task and decide which format fits.
  3. Step 3Questionnaire and dataYou send the questionnaire, org chart, payroll and documents electronically. I study them in advance so the meeting isn't spent on basics.
  4. Step 4Review or auditWe work over video: meetings with the owner and managers, analysis of the data.
  5. Step 5Report and planYou get conclusions, priorities and an action plan. If needed, an on-site visit by arrangement.

Formats

Formats and prices

All formats and prices

Prices are in US dollars. The exact cost depends on the company size and the amount of data.

Case studies

Results in numbers

All case studies
  • Call center

    Contact center in Moscow and Tashkent

    1,000+ employees, branches built from scratch

    2 days

    time to fill a position

    Problem
    Branches were launched from scratch: people had to be hired quickly while keeping service quality and not inflating headcount.
    Cause
    Headcount and productivity didn't match each other, pay wasn't tied to results, and operators weren't trained systematically.
    What we changed
    Optimized headcount against real workload, introduced KPIs, analyzed functions and org structure, set up mass hiring and operator training.
    Result
    • The operator hiring plan was met at 110% every month
    • Headcount down 20% with no loss of quality
    • Customer complaints down 25%
    • Turnover down 20%, lateness down 40%
    • A position is filled in 2 days
  • Distribution

    Distributor of international FMCG brands

    800 employees, 11 branches

    $77k

    profit recovered: route downtime cut to 1%

    Problem
    Sales routes stood idle: not enough sales reps, high turnover, slow and expensive hiring. The company was losing profit.
    Cause
    The recruitment model couldn't handle the flow of vacancies, and onboarding, management and development weren't retaining people.
    What we changed
    Rebuilt the recruitment model and the onboarding, management and employee development system.
    Result
    • Route downtime cut to 1%, recovering $77k of profit lost the year before
    • Sales plan achievement of 110–140%
    • Turnover down 27%, cost per hire down 25%
    • Filled more than 200 positions in a year, including top and middle management
    • The company became best in class in the manufacturer's assessment

Questions

Common questions about this service

How does the work go if the company is in Kazakhstan?

Online: meetings and interviews over video; the questionnaire, org chart, payroll and documents are shared electronically. If the task requires being on site, a visit can be arranged.

What currency are the prices in, and how do I pay?

Prices are in US dollars. The payment method and contract are discussed when we start. The exact cost depends on the company size and the amount of data.

Do you take Kazakhstan's labor law into account?

I focus on the management side: structure, payroll, KPIs, processes. Questions that need local legal expertise are resolved together with the company's lawyer.

Have you worked with companies outside Uzbekistan?

Yes: for example, a contact center with branches in Moscow and Tashkent — 1,000+ employees. I consult HR leaders from CIS countries online.

Where do we start?

With a free first conversation of 30–40 minutes: we discuss the task and the format. If you need a quick result — a 90-minute HR review of your business with a 3-month action plan.

Let's discuss your task online

Leave your contact details and I will get in touch within a day. I'll ask a couple of questions about the company and tell you where I would start. The first conversation is free of obligation.

@Alex_Pismennaya+998 99 280 42 41