04Service
Performance Management
KPIs should drive results, not live in Excel.
I build a performance management system from business goals down to each role: strategic goals → department goals → managers' accountability → KPIs → incentives → analysis of results.
Such a system gives managers a tool to manage and gives the owner an understanding of what result the company pays for.
Discuss a KPI systemWhat's included
What it may include
- 01Goal tree
- 02Department and position KPIs
- 03Weights and calculation formulas
- 04Regular performance review
- 05Management cycles
- 06Dashboards
- 07Feedback system
- 08Link between results, pay and development
Result
What the business gets
KPIs that managers and employees understand, that are tied to business goals and affect pay and development — not a spreadsheet filled in once a quarter.
When it's relevant
You need this service if
- KPIs exist but don't affect results
- Nobody really understands the bonuses
- Company goals don't reach departments
- No regular review of managers
- Pay is not tied to results
Questions
Common questions about this service
We already have KPIs. Why revise them?
If KPIs are not tied to business goals, don't affect pay and aren't discussed with people, they don't drive results. The revision starts with a check: what we measure, why and how it relates to the company's money.
For which positions can KPIs be built?
From frontline staff to managers. In a retail chain, for example, end-to-end KPIs covered cashiers, baristas and area managers and were tied to sales, service, merchandising and discipline.
How long does implementation take?
It depends on the scale and data readiness. Usually the system is launched in stages: key departments first, then the rest — so managers have time to master the tool rather than receive it from above.
Other areas
What it combines with
- 01HR Audit for BusinessesLearn more
- 02Organizational TransformationLearn more
- 03Payroll and Workforce EfficiencyLearn more
- 05Management Team and SuccessionLearn more
- 06HR Function TransformationLearn more
- 07Training for HR Teams and HR DirectorsLearn more
- 08HR Processes for ISO, IATF and ESG StandardsLearn more
Let's discuss your task
Leave your contact details and I will get in touch within a day. I'll ask a couple of questions about the company and tell you where I would start. The first conversation is free of obligation.